Video Visits – Experience Modernized, Seamless Virtual Care.

Delivering the same level of world-class care, with exceptional convenience.

Video Visits are virtual appointments with a trusted ֱ provider, offering you the opportunity to interact with a physician in a face-to-face experience. It's a simple, convenient way to stay in touch and manage your health concerns from your home or office. Log intoConnectto schedule a Video Visit appointment with a member of your care team.

For all Video Visits, you must be present in a state where your physician is licensed for practicing. If you will not be in New York State at the time of your video visit, please confirm with your physician’s office that they are licensed to provide virtual care in your residing state. ֱ physicians who offer Video Visits to patients in Florida have registered with the Florida Board of Medicine as

Pleasereview answers to common questions about Video Visitsand reviewPDF icon this guideto prepare for your next virtual appointment.

Many ֱ physicians offer urgent video visits for new or existing patients. Please log in to Connect for scheduling availability.

If your provider is not available, or for Virtual Urgent Care, please visitֱ Department of Emergency Medicinefor more information.

Watch To Learn More

How It Works

1
Schedule Your Video Visit

Call the phone number listed below.

2
Download the WCM app

Available for both and devices!

3
Create an Account

After scheduling, you will receive instructions on how to create an account.

4
Start Your Video Visit

Read our instructional guide on how to access your visit.

Frequently Asked Questions

What is a Video Visit?

Video Visits enable patients to complete appointments virtually — helping patients access care more conveniently.

Using a mobile device, the ֱ app, and a secure internet connection, patients speak with a ֱ provider one-on-one, receiving the same high-quality care as an in-person appointment.

Does my physician offer Video Visits?

Video Visits are available to new and existing patients at ֱ. To schedule with an existing provider, please log into Connect for scheduling availability. If you would like to schedule an initial Video Visit with a provider, please visit the clinical services page to review participating specialties.

Can I schedule a Video Visit for my child?

Yes. If your child is currently a patient with a ֱ pediatrician, you can schedule a follow-up Video Visit virtually using Connect or by calling your pediatrician’s office.

If your child is not an existing patient, schedule your first visit with Primary Care Pediatrics.

Which conditions are treated with Video Visits?

Video Visits may be available for urgent or same day care for illnesses such as sore throat, cough, fever, diarrhea and vomiting, rash, urinary tract infection, conjunctivitis (pinkeye) and many other acute symptoms that do not require a standard physical exam.

A video visit may also be appropriate for post-surgical follow-up, prescription refills, and management of chronic medical problems such as diabetes, high blood pressure, behavioral health issues such as depression and anxiety, and many others.

If you are uncertain whether your symptoms are appropriate for a video visit, check with your providers’ office.

Do you offer Virtual Urgent Care services?

If you are experiencing a medical emergency, please call 911. Virtual Urgent Care and Video Visits are for non-life-threatening illnesses or injuries only.

Many WCM providers are available for initial or follow-up visits, both urgent and routine, through Video Visits. Please log in to Connect to schedule.

For after-hours visits orVirtual Urgent Care services, please visit ֱ Department of Emergency Medicine for more information on offerings.

Does my insurance cover Video Visits?

Video Visits have the same insurance coverage as in-person appointments. Your copay is the same and your deductible still applies. Please contact your provider for more information about cost and insurance coverage.

Will I be able to speak to my physician during a Video Visit?

Yes. You will speak one-on-one with a ֱ provider. You will receive the same high-quality care as an in-person appointment.

How do I schedule a Video Visit?

If you or your child are not currently a patient at ֱ, schedule your first appointment.

If you are an existing patient, you can schedule through Connect or call your provider’s office directly to assist you in scheduling your Video Visit. Similar to an in-person appointment, you will also receive the same reminders.