茄子直播

About Your New Experience

Learn more about our safety measures and changes we鈥檝e made to your patient experience

We know the impact that COVID-19 has had on you, your loved ones, and your community. We鈥檝e felt it too, here at 茄子直播, and that's why now, more than ever, protecting and maintaining your health remains our top priority as we prepare for our future.聽We鈥檙e here to ensure that your care never stops.

We鈥檝e innovated our patient experience to address the realities brought on by this virus. Our commitment to you 鈥 whether you visit us virtually through a聽Video Visit聽or you come see us in-person 鈥 is that we will never stop providing the highest standards of care with compassion. You can rest assured that we have taken every step to keep our facilities and locations safe.

We鈥檙e here to help you manage and maintain your care no matter what鈥 so give us a call (646) 962-2000.

Updates We鈥檝e Made to Your Patient Experience

We can assure you that COVID-treatment areas are kept separate from our many other practice locations, ensuring that we have safe environments for our patients. We鈥檝e also made some changes to help move you through our practice locations more efficiently and added conveniences to our check-in and check-out processes.

Here are a few things we are doing to keep you safe

  • Rigorous cleaning policies聽鈥 From extensive exam room cleaning processes between each patient appointment, to frequent sanitation of all common areas.聽More details about our cleaning policies are provided under "Our Commitment to Cleanliness & Sanitation Policies."
  • Reducing your commute with coordinated scheduling聽鈥 If you have cancelled or postponed many of your appointments, we can help you coordinate your care so that you can聽reschedule your visits and get caught up. You can also schedule a Video Visit with your provider to continue your care remotely.聽 Please contact our Access Representatives for coordinated scheduling support.
  • Updated check-in and check-out experience聽鈥 We鈥檝e reduced the need for paper forms while on-site and shifted to a remote check-in and check-out process. While we still have them available for those who cannot access the internet, anyone who has a Connect account can access them at their convenience. Learn more about聽setting up a Connect account聽to use聽eCheck-in聽for your next appointment.
  • Safety checkpoints and welcome areas聽鈥 Prior to reaching our front desk staff, you may encounter additional checkpoints where our staff may stop you to聽check your personal protective equipment (PPE), take your temperature and request that you sanitize your hands. Each of our practice locations have different layouts, so these checkpoints may vary slightly.
  • Social distancing enforcements in all common areas聽- This includes lobbies, elevators and waiting rooms. Again, each building is managed slightly differently but you will notice social distancing guidelines in all locations. Please mind the floor markings whenever you鈥檙e standing in a queue for an elevator. In some of our busier locations, we will have staff helping to manage elevator lines to ensure that everyone is adhering to social distancing guidelines, but ultimately it is everyone鈥檚 responsibility to help maintain proper social distances.

Limiting Foot Traffic Across All Locations

  • Using Video Visits to perform virtual exams and reduce volume at our practices聽鈥 We鈥檒l continue to use聽Video Visits聽for patients who do not need to be seen in-person. Many of our exams can be performed virtually and we will guide you through those steps on how to perform a self-examination. Our staff will let you know what you鈥檒l need to be prepared.
  • Restricting Visitor access听鈥撀Please review our visitor policy聽for the latest updates. All visitors and caregivers will be asked to wear masks, which will be provided at our masking station upon entry, if needed. If you do need a caregiver to assist you or if you have a family member picking you up, we may ask that they wait in the designated areas.
  • Extended hours to limit time spent with others in waiting rooms聽鈥 Aimed at reducing the number of patients in our practices (especially common areas), we have added extended office hours to ensure that we can accommodate everyone safely. We will schedule and stagger appointment times to minimize time spent in waiting areas.

What You Can Do To Ensure Your Own Safety at Your Upcoming Appointment聽

In the spirit of togetherness, there are a few things that we will be asking for your coopoeration. To ensure you have a successful and comfortable experience at your next in-person appointment, below are a few steps that you can take so you can feel confident about coming to see us.聽

Before Your Visit

  • Check your patient portal 2 days prior to your visit聽- You should have received an email about completing forms using our eCheck-in process through your聽Connect patient portal.
  • Read all of the messages and prompts we send to you聽鈥 Depending on how you communicated with your provider, you may receive an email, text or message through our patient portal 鈥 odds are, you鈥檒l receive all of the above. We have a number of new policies and protocols that we need to share with you prior to any in-person appointments, so please take the time to review all of the links and materials that we send to you.
  • Challenges with Connect or filling out your forms?聽- We鈥檙e here to help. Just give our staff a call and we will be happy to find alternate solutions to fill out your forms prior to your visit. If you need assistance, please call us at least 24 hrs before your visit so we can respond to your request. Completing all steps before arriving for your visit will help expedite your check-in process.
  • Please Review Our Updated Visitor Policy聽- For your and our staff鈥檚 safety, please聽review these updated visitor policy changes.

Upon Arrival

  • Stop at Our Masking and Sanitation Station聽- When you arrive, you'll see signs directing you to where you can pick up a mask and sanitize. This will be mandatory for all people entering our facilities. If you do not have a mask or if your mask is damaged or soiled, we will provide you with a new one.
  • Follow social distancing guidelines聽鈥 Be sure to stand 6 feet away as you wait to enter the elevator.
  • Stop at our checkpoints and welcome stations聽鈥 Some of our practices have set up additional checkpoints so be sure to follow the signs that will point you in the right direction. They will instruct you on how to proceed from there.
  • Go paperless by using QR codes and saving web addresses that are posted throughout our spaces聽鈥 Some of our materials and signs will have web addresses or QR codes so you can avoid touching materials, be sure to take a photo or use the QR code for reference.
  • For your reassurance, look for signage around the lobby that indicates that the waiting area is disinfected regularly and reminders to keep socially distancing from others.

During Your Visit with Your Provider

  • Checking in聽鈥 Hopefully you were able to set up your聽Connect account聽and were able to use聽eCheck-In聽so you can take full advantage of our updated check-in process, but if not, our staff will provide you with the steps that you will need to take to safely complete your checkin.
  • What you may see while in our practices聽鈥 Our staff will be wearing personal protective equipment and you may notice that chairs have been removed or blocked to create social distancing in waiting areas. We鈥檝e also limited magazines and other things from our lobbies so we can adhere to strict and frequent cleaning protocols.
  • Rest assured聽- Your room will have been thoroughly cleaned prior to your arrival. If you have questions about our exam room cleaning policies, reference the cleaning policies above or ask our staff if you have questions or concerns.
  • The nurse will see you now聽- Your nurse will arrive to take your vitals, then you鈥檒l meet with your doctor. All staff will be wearing personal protective gear, so while you might not be able to see our smiles, we can assure you that we鈥檒l be glad to be seeing you in-person.

Completing Your Visit and Checking Out

  • Updated checkout聽鈥 This is a new feature that we鈥檙e offering, so be sure to set up your payment method during your eCheck-in, otherwise we may ask you to stop at the desk on your way out. If you want to use this service in the future ask us for more information.

After Your Visit

  • Stay connected聽鈥 If your practice recommends that you see a specialist or need to schedule a follow up appointment in-person or virtually, they will be in contact with you about follow up care.聽You can also reach out to us if you don鈥檛 hear back within 24-48 hours.

Our Commitment to Cleanliness and Sanitation Protocols

We continue to maintain rigorous cleaning and sanitary measures to ensure that you and our staff feel comfortable coming into the office. Throughout all of our locations, we have dedicated cleaning staff who will be routinely disinfecting high traffic and high touch areas on an ongoing basis. Below are some areas that we鈥檒l be paying special attention to throughout the day:

Registration desks

  • Desks will be cleaned and disinfected multiple times throughout each day.
  • Clipboards, pens, tablets will be cleaned between patient-use. Patients will also need to perform hand hygiene prior to and after using items.
  • Intake form filling will be available through eCheck-in.

Waiting areas

  • Seating areas, including chairs, arm rests, and tables will be cleaned and disinfected at least 3 times per day.
  • Other items like magazines and toys will be removed to reduce contact.
  • Cups will be provided one at a time to minimize contact.

Bathrooms

  • Surfaces will be cleaned and disinfected regularly
  • Trash will continue to be removed regularly.

Elevators

  • Control panels will be disinfected on a frequent basis
  • Where possible, we have applied NanoSeptic coverings to many of our elevator buttons
  • Asking our staff to take the stairs whenever possible to free up space

Many More Ways To Keep Your Care on Track

Expanded Digital Health Services

Our comprehensive suite of virtual care and our聽Digital Health Services聽means that managing your 鈥 and your family's health 鈥 is easier than ever. Save yourself the commute and try our Digital Health Services today!

Using our Connect patient portal is key to accessing these services. Once you login, you can schedule a聽Video Visit聽with your provider, access your online health records, use our聽eCheck-in聽and checkout services and more.

Continue to Flatten the Curve聽

We are encouraged by your resilience as you continue to stay home to help flatten the curve and minimize the spread of the virus while our researchers both here and around the globe continue to learn more about combating this disease.

As we continue to maintain social distances to reduce the spread of the virus, all must continue to:

We are stronger in the face of the coronavirus and we thank you for standing together with Weil Cornell Medicine.

Frequently Asked Questions

Where can I complete my forms?

Prior to your visit, please complete your forms using the eCheck-In service though your patient portal, 茄子直播 Connect. If you do not have a Connect account, please contact your provider and they can help you set one up.

If you continue to have trouble access forms through Connect, speak with our practice staff who can help you fill them out over the phone prior to your appointment, or send an encrypted email.

It is ideal that you use our remote check-in and check-out services to keep yourself and our staff safe, but we understand that technology doesn鈥檛 always cooperate so we will do our best to help you complete your forms prior to coming into the practice. As a last resort, we can help you with the forms when you arrive.

Is my doctor available for appointments?

Yes 鈥 our care has continued for all of our patients. Some practices have been seeing patients virtually using Video Visits, so please call to find out the best method of care for your needs.聽

I鈥檝e put routine care on hold because of COVID-19 鈥 what鈥檚 my next step?

Call your provider鈥檚 office directly or reach out to our call center at (646) 962-2000. Let鈥檚 keep you on track with your treatment plans, laboratory tests, exams, and vaccine schedule.

It is particularly important that you reach out to us if you have a chronic condition that you are managing. We want you to schedule a Video Visit to stay in touch with us especially if you have noticed any changes to your health.

I鈥檓 hearing about WCM鈥檚 digital health services. What does this mean for future office visits?

We have a variety of digital health services and virtual care options 鈥 such as Video Visits 鈥 which is a great way for you to stay in touch with your provider and manage your care remotely. Digital health services means that you鈥檙e going to spend less time with us 鈥 in a good way.

Video Visits continue to be incredibly helpful in keeping people from coming to us in-person unnecessarily. If you wish to save yourself the commute, you can always contact your provider and ask if a Video Visit is right for you.

We also have our patient portal, 茄子直播 Connect, which provides:

  • Online bill pay
  • Prescription refill
  • Messaging your provider
  • Access to your medical records
  • And so much more 鈥

All of these digital tools are available with 茄子直播 Connect.

Though we鈥檙e using some online tools to stay connected with you, they do not replace in-person care, so always reach out to us and we can recommend the type of visit that is best.

Are you working on activating your online scheduling functionality?

Yes. Soon we鈥檒l be re-launching our online appointments scheduling features, but for now, we have decided to temporarily pause those services. Please contact our referral center or call your provider to schedule your next appointment.

What will happen when I go to an in-person appointment?

You鈥檒l experience our commitment to your safety when you use our remote digital system to check in and out of appointments, receive a mask to wear when you arrive, and use hand sanitizer when you leave.

We鈥檙e also helping you avoid waiting rooms, and, of course, are taking impeccable care to sanitize all exam rooms and common areas.

What if I need to make multiple appointments, can I make them in the same day?

We are offering coordinated scheduling. That鈥檚 where our Referral Center is going to help. No one wants you to have to commute to us multiple times.

Please call us at (646) 962-2000 and we can help you schedule and organize your appointments across all specialties (including primary care) and several languages. The Referral Center will help you schedule and register for your appointment, verify/update your insurance information, let you know which location to visit, and tell you what to bring to your appointment.

What about imaging and laboratory tests?

Our Referral Center can help you with that, too. We鈥檙e only seeing scheduled patients (no walk-ins) for lab tests and imaging, but will do our best to get you a same-day appointment.

What about surgeries 鈥 both elective and emergency?

We鈥檝e continued conducting medically necessary and emergency procedures 鈥 and added a COVID-19 test to our pre-operative lab routine. We take every precaution to ensure our operating rooms minimize the risk of infection and disease transmission 鈥 our operating room staff also has been tested for COVID-19.

If you鈥檝e had to postpone an elective surgery, please call your physician's office to reschedule.

Can I bring a caretaker or someone to help me after my procedure?

驰别蝉听鈥斅our updated visitor policies are restricted, however if your caretaker is medically necessary, we will be sure to make accommodations as needed, just let us know upon entering our practice and be sure to speak with us about it when scheduling your appointment.聽聽

If you have concerns or are experiencing symptoms, you can schedule immediately.